Support
Get help from the people who build Imprest.
Email is the way in. A person on the team reads every message and replies from the same address.
A person replies within one business day, usually the same day.
How to reach us
support@imprest.aiIntegration guides
Get help with Gusto.
Connect Gusto to Imprest
Set up the connection and bring your payroll into Imprest.
Troubleshoot Gusto sync
Get help with missing payrolls, connection errors, or hours that haven't reached Gusto.
Contact
Write to us.
Include the email address on your account and, if it helps, the name of the organization and what you were doing. Screenshots are welcome. Never send passwords or full bank details.
Security issues
Found something that looks like a vulnerability? Email security@imprest.ai. We reply within one business day. See how we protect your books.
Company details
Imprest AI, Inc., a Delaware corporation
251 Little Falls Drive, Wilmington, DE 19808, United States
(859) 240-8689
Write to the right place
- Help with your account: support@imprest.ai
- Security issues: security@imprest.ai
- Privacy requests: privacy@imprest.ai
- Press: press@imprest.ai
- Legal notices and anything else: team@imprest.ai
What happens to your data
If you cancel, your books stay read-only for 12 months in case you come back, and for any business with posted books we keep an archive for at least 7 years, exportable on request. If you delete your account, your records are removed after 30 days.
Your account
Manage, export, or delete.
Signing in
Imprest signs you in with your email and password, with Apple, or with Google. If you signed up with Apple or Google and want a password too, add one under Settings, Your Account, Security on the web.
Exporting your data
Owners can download customers, vendors, products, the chart of accounts, invoices, bills, and expenses as CSV under Settings, Data & privacy on the web, including through the 12 months your books stay read-only after a plan ends. The general ledger and reports download as Excel from each report's Export menu.
Deleting your account
In the iPhone app, open Settings, then Account, then Delete account. The app shows what will be deleted before you confirm with your password, Apple, or Google. Deletion is immediate: your sign-in, devices, and personal details are removed, and any organization only you own is deleted with it, with its records purged after 30 days.
On the web, email support@imprest.ai from the address on your account and we will run the same deletion for you.
Deleting an organization
Owners can delete an organization under Settings, Data & privacy on the web. A paid plan must be cancelled first, and books sponsored by an accounting firm must be handed back by disconnecting the firm.